. Open new accounts.
• Ensure having complete and proper CIF and KYC required documentation according to bank procedures.
•Handling queries related to accounts.
• Maintain up-to- date knowledge about bank products and services.
• Maintain customer accounts, make sales calls to customers and identify cross-sell opportunities.
• Build positive working relationship with existing customers for repeat business.
• Performing specialized tasks such as Pay Order/Demand Draft/ABC/Clearing.

Cash deposit and receipt, cash handling, processes of home remittance, ATM Replenishment, cash vault.

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives products based on need, lifestyle & spending power.
• Explaining the customers about the benefits and offers related to the product.
• Liaising with customers and processing customer orders.
• Supporting sales and development departments and dealing with adjustments.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Opened new customer accounts and maintained data of existing accounts
• To answer queries and to assist customers with account related issues
• Promoted bank products and services to new/potential customers
• Provided excellent member services and maintained member satisfaction
• Make calls and visits to the clients to ensure smooth relationships and also maintain the calls reports on daily basis.
• Maintain high services quality standards while interaction with the customers for business retention.